Chestertons join the teclet revolution

One of the world’s oldest estate agencies, Chestertons, which operates across London and internationally, has become the latest business to choose the game-changing teclet platform to manage the tenancy, renewal and management processes for its Lettings department.

In a fast-moving world where time is always of the essence and high levels of quality customer service are paramount, the customer-facing teclet platform is enabling Chestertons to provide its landlords and tenants with a seamless approach to the letting and management of property with 24/7 access for all parties.

Around 40% of interactions with the teclet platform take place outside of normal business hours and this is expected to be even higher with Chestertons due, primarily, to the international nature of the business.

Automated client and customer journeys now enable Chestertons to provide its landlords and tenants with an even more personal service as its staff can concentrate on communication whilst the administration processes are taken care of by the technology.

Initially, a ten-week face-to-face training and roll out plan had been agreed but, due to the current Covid-19 crisis, onboarding was accelerated and achieved remotely in just two and a half weeks. This has enabled Chestertons and its clients to enjoy the benefits of the platform earlier than originally anticipated. Early results have been impressive with dozens of tenancies successfully and compliantly processed even where offices are physically closed and staff are working remotely.

John Evans, Commercial Director of teclet said: “We are delighted that Chestertons is using our game-changing teclet platform across their entire lettings business. Experience tells us that their business will gain significant benefits in terms of improved efficiency and productivity along with higher levels of customer service and increased API revenue generation.”

Richard Davies, Lettings Director at Chestertons added: “Our lettings and management business has been growing rapidly over the past few years and we are confident that the swift implementation of teclet will help support further growth and keeping us on the cutting edge of lettings services. We are not only impressed with the product but also the way in which the teclet team took the time to understand our business and the unique challenges and opportunities involved in our marketplace.”

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